The Toronto Lawn Tennis Club has created policies and procedures to meet the required Accessibility Standards for Customer Service, Ontario Regulation 429/07 under the Accessibility for Ontarians with Disabilities Act. 2005. Our Accessibility policies and procedures are available for your review in a number of formats at the Front Desk and on the TLTC website.
If you wish to leave feedback regarding the services we provide to the members and guests with disabilities, please use one of the following options:
- Leave a message in the suggestion box
- Contact the Front Desk in person or via phone (ext. 0)
- Email your suggestions to [email protected]
- Or mail them to the Club
Please be advised that if you require the assistance of a support person, our guest charges are available at the Front Desk.
To read the full policy in PDF form, please click here.
The Toronto Lawn Tennis Club (the “Club”) collects, uses and discloses personal information of members and applicants for membership to operate the Club, including: to assess applications for membership; to open and maintain members’ accounts; to provide services to and communicate with members; to respond to inquiries; and in connection with business functions such as insurance and mandatory reporting. We also may use personal information to enforce Club rules, collect debts, and to report to and cooperate with law enforcement to protect our members, staff, board and committee members, and the public.
The Club has adopted procedures designed to protect the personal information we collect. We control access to the members’ portal through passwords and to personal information in our records to employees and contractors who require the information to perform their work for the Club. We give members the option of opting out of having their contact information included in the member directory. We have a records retention program based on legal requirements and the principle that we do not continue to hold personal information that has served the purpose for which it was collected. We have a designated contact for privacy-related matters. We employ commercially reasonable security measures for our electronic records. As security cannot be ensured for communications sent through the Internet, we recommend that any sensitive personal information be provided to us through other means.
We rely on members to keep their personal information in our records accurate and current. If you have any questions or concerns about our personal information management practices or about our management of your personal information, please contact our General Manager, David Main, at 416.922.1105, ext. 230 or by email at [email protected].